Terms of service
The agreement for using Harbour, in plain language. Last updated 10 July 2026.
The service
Harbour, operated by Launchpad Solutions, provides your organization a private AI workspace: an assistant grounded in your documents, with your branding, for your invited team. Design partners may have a separate signed agreement; where the two differ, the signed agreement wins.
Accounts
Access is by invitation from your organization's administrators, using Google sign-in. You're responsible for activity under your account; your organization is responsible for who it invites. Administrators can disable accounts at any time.
Your content stays yours
Your organization owns everything it puts into its workspace and everything the assistant drafts there. We claim no rights to it beyond what's needed to run the service, and it is not used to train AI models. Our handling of it is described in the privacy policy and your organization's Data Promise.
About AI answers
The assistant grounds answers in your documents and names its sources, and says when it's answering from general knowledge — but it is AI, and AI can be wrong. Review anything consequential (legal, financial, medical, tax-receipt wording) before it leaves your organization. Harbour is a drafting tool, not professional advice.
Acceptable use
Use the workspace for your organization's work. Don't attempt to access other organizations' workspaces, probe or overload the service, or use it for anything unlawful. We can suspend access that threatens the service or other customers, and we'll tell you when we do.
Fees
Paid plans are billed by subscription through Stripe at the prices shown when you subscribe, plus applicable taxes. Plans differ by seat count, not features. If a payment fails we'll say so plainly and give you time to fix it before anything is restricted.
Leaving
Cancel any time; the workspace stays available through the period you've paid for. On request we'll export your organization's data in a standard format and/or permanently delete it. There's no exit fee and no proprietary format.
Service and liability
We work to keep Harbour available and fix problems quickly, but the service is provided "as is" without warranties. To the extent the law allows, our total liability for any claim is limited to the fees your organization paid in the twelve months before the claim, and neither of us is liable to the other for indirect or consequential damages.
The boring but necessary
These terms are governed by the laws of Ontario and the federal laws of Canada. If we change these terms in a way that matters, we'll notify workspace administrators before the change takes effect. If any part of these terms is found unenforceable, the rest stands.